Warranty Policy

FERX is committed to providing reliable products and responsive after-sales support. This Limited Warranty Policy explains the applicable return, replacement, repair, and warranty coverage for FERX electric dirt bikes.

1. Purchaser and Rider Requirements

Purchasers must be at least 18 years old.

Minimum rider age and other rider requirements may vary by model. Riders under 18 must comply with the requirements stated on the applicable product page and ride under direct adult supervision.

2. Return and Replacement Policy

This product is subject to the standard return and exchange policy generally applicable within the industry:

Unopened products may be returned within 30 days of delivery. Opened products may be returned within 14 days of delivery, provided that the product has not been modified and shows no wear, damage, or other conditions that may affect its resale.
Returns will not be accepted for orders involving intentional damage, modification, excessive use, missing accessories or original packaging, or return requests submitted after the applicable return period.

3. Limited Warranty Period

The warranty period begins on the date the original purchaser receives the product.

Component Category	Warranty Period
Frame and Listed Major Components	12 months
Battery system and other primary electrical components	6 months
Cosmetic parts and consumable accessories	3 months

The warranty applies only to manufacturing defects confirmed by FERX.

4. Warranty Eligibility

This warranty applies to the original purchaser of a FERX product purchased through an authorized FERX sales channel.

To receive warranty service, the customer must provide:

A valid proof of purchase;
The original order number;
The product serial number;
A clear description of the issue;
Photos or videos showing the reported defect;
Any additional diagnostic information requested by FERX.

5. After-Sales Support

All after-sales and warranty requests should be submitted to:

service@ferxsport.com

U.S. Customer Service Hotline: 1-888-330-3799

FERX aims to respond to customer emails within 1–2 business days.

After receiving the required information, FERX may provide:

Remote troubleshooting;
Installation or repair instructions;
Replacement parts;
Repair service;
Product replacement, where applicable.

6. Repair Processing Time

After the product or defective component is received and evaluated, the estimated repair processing time is 3–5 business days.

This estimate does not include:

Transportation time;
Parts back-order delays;
Public holidays;
Periods of unusually high service demand;
Additional time required for complex technical evaluation.

U.S. After-Sales Service Hotline and Hours:

U.S. Customer Service Hotline: 1-888-330-3799
Customer Service Hours: 9:00 a.m.–6:00 p.m. (U.S. Eastern Time)

7. Warranty Service Method

FERX primarily provides warranty service by shipping replacement parts to the customer.

Depending on the nature of the issue, FERX may require the customer to:

Install the replacement part following FERX instructions;
Have the part installed by an authorized service provider;
Return the defective component for inspection;
Return the complete bike to a designated service location.

All repairs, modifications, or component replacements must be authorized by FERX in advance.

8. Major Components — 12-Month Warranty

The following major components are covered for 12 months against confirmed manufacturing defects:

Frame assembly;
Wheel and motor assembly;
Auxiliary wheel assembly, where applicable;
Handlebar assembly;
Front fork assembly;
Folding stem or riser assembly;
Cup holder or mounting-frame assembly, where applicable;
Instrument assembly;
Controller assembly;
Suspension and shock absorber components, subject to technical evaluation.

During the applicable warranty period, for confirmed manufacturing defects covered under this warranty, FERX will cover:

Approved replacement parts;
Authorized repair costs;
Applicable standard transportation costs, including two-way transportation when necessary and approved.

Final coverage is subject to inspection and approval by FERX.

9. Battery and Primary Electrical Components — 6-Month Warranty

The following components are covered for 6 months against confirmed manufacturing defects:

Battery pack;
Battery-management system;
Charger;
Thumb throttle or accelerator;
Front light assembly;
Rear light assembly;
Brake-system components.

A defective battery or electrical component may be repaired or replaced after FERX confirms the defect.

The warranty period of a repaired or replaced component remains based on the original product delivery date. Repair or replacement does not restart or extend the original warranty period.

Battery Warranty Exclusions

Battery coverage does not apply to damage caused by:

Charging with an unauthorized or incompatible charger;
Overcharging or improper charging;
Charging outside the recommended temperature range;
Improper storage;
Deep discharge caused by prolonged inactivity;
Water immersion;
Physical impact;
Opening or tampering with the battery housing or seals;
Unauthorized repair or modification;
Using the battery with equipment other than the specified FERX product;
Using a third-party battery or electrical component.

Using an unauthorized battery or charger may damage the motor, controller, display, or wiring system and may void the applicable warranty.

10. Cosmetic Parts and Consumable Accessories — 3-Month Warranty

The following exterior parts and accessories are covered for 3 months against confirmed manufacturing defects:

Handlebar grips;
Front and rear tires;
Front and rear fenders;
Silicone foot pads;
Warning reflectors;
Brake cables;
Rubber sleeves and covers;
Frame covers;
Instrument-panel covers;
Kickstand assembly.

This limited coverage applies only to manufacturing defects. It does not cover normal wear, punctures, cuts, impact damage, improper installation, misuse, or cosmetic deterioration caused by regular riding.

11. Shipping and Service Costs

For a confirmed manufacturing defect or an approved warranty claim within the applicable warranty period, FERX will cover the cost of approved replacement parts and applicable standard shipping costs. FERX may also cover authorized repair costs and two-way transportation costs when necessary and approved in advance.

If damage results from customer misuse, collision, improper installation, unauthorized modification, normal wear and tear, or any other non-warranty cause, FERX may charge the customer an applicable shipping fee when providing replacement after-sales parts. The fee must be disclosed to and confirmed by the customer before the parts are shipped.

For products or components outside the applicable warranty period, the customer may be responsible for:

Replacement-part costs;
Inspection and diagnostic costs;
Repair and labor costs;
Applicable one-way or two-way transportation costs.

Any expenses incurred by the customer without prior written authorization from FERX will not be reimbursed.

12. Shipping Damage Claims

If the product is damaged during transportation, the customer must contact FERX promptly and provide:

Photos of the external packaging;
Photos or videos of the damaged product;
The shipping label;
The original order number;
A description of the damage.

Customers should retain all original packaging until the claim has been reviewed.

Cosmetic damage to free accessories or promotional gifts may not qualify for replacement or compensation.

13. General Warranty Exclusions

This Limited Warranty does not cover:

Normal wear and tear;
Consumable parts that have reached the end of their normal service life;
Scratches, fading, dents, stains, or other cosmetic deterioration;
Damage caused by accidents, collisions, falls, abuse, or misuse;
Damage caused by stunt riding, racing, jumping, or use beyond the product’s intended purpose;
Overloading the bike beyond its specified maximum load;
Water immersion, flooding, fire, salt, sand, corrosion, or other environmental damage;
Improper assembly, maintenance, storage, transportation, or charging;
Unauthorized repairs, modifications, or component replacements;
Use of non-FERX batteries, chargers, controllers, motors, or other parts;
Products with removed, damaged, or altered serial numbers;
Damage caused by theft, loss, vandalism, or power surges;
Products purchased through unauthorized sales channels;
Products used for rental, commercial fleets, competitions, or other non-personal purposes unless approved in writing by FERX.

14. Replacement Parts

FERX may provide a new, refurbished, or functionally equivalent replacement part.

If the original component, design, or color is unavailable, FERX may provide a compatible alternative with equivalent functionality.

Replacement-part availability may vary by product model, region, and production status.

15. Limitation of Warranty Service

Warranty service is subject to technical inspection and confirmation by FERX.

FERX will not issue replacement parts or approve repairs before reviewing the required proof of purchase, photos, videos, and diagnostic information.

Submitting a warranty claim does not automatically guarantee repair, replacement, or reimbursement.

16. Policy Adjustments

Shipping-cost arrangements, service procedures, component coverage, and other after-sales terms may be adjusted based on the sales channel, platform requirements, product model, market, or project stage.

Any model-specific or channel-specific terms stated on the applicable product page, purchase agreement, or authorized sales platform will take precedence where legally permitted.

FERX reserves the right to update this policy without prior notice. Updates will not reduce any mandatory consumer rights provided by applicable law.

17. Contact FERX Support

For warranty claims, replacement parts, repair support, or other after-sales questions, contact: