FERX provides comprehensive return and exchange services. Please review the following terms regarding D-bike returns, refund eligibility, exchanges, and return shipping.
Overview
We want every customer to purchase with confidence. If your FERX D-bike does not meet your expectations, this policy explains the available solutions for new and used products. All return requests must comply with the conditions below.
Returns for Non-Quality Issues
Return Shipping Fees
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Dirt bike models: $200
New and Unused Bikes
For returns made within 30 days of delivery:
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The customer is eligible for a refund of the product purchase price. The applicable return shipping fee may be paid separately or deducted from the refund.
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The bike must remain unused and include its original packaging.
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The product must show no signs of assembly attempts or riding.
Used Bikes
For returns made within 30 days of delivery:
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The customer is eligible for a refund.
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The customer must pay the applicable return shipping fee.
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An additional 20% restocking fee, calculated based on the total order value, will apply.
Used bikes cannot be returned more than 30 days after delivery.
A product is considered used if it has accumulated any mileage or shows evidence of riding beyond a basic unpacking inspection.
Refunds
Once the returned product reaches our warehouse, it will be inspected. We will send an email confirming receipt and inform you whether the refund has been approved or rejected.
If approved, the refund will be issued to the original payment method.
Return and Refund Processing Time
Return and refund requests are normally processed within 48 hours after the returned item reaches our warehouse and passes inspection.
After approval, the refund should appear in the customer’s bank account within 1–15 days, depending on the payment provider, card issuer, or bank.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company, as posting the refund may take additional time.
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Contact your bank, as financial institutions may require additional processing time.
If the refund is still missing after completing these steps, contact:
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Email: service@ferxsport.com
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Phone: 1-888-330-3799
Sale and Promotional Items
Only regularly priced products are eligible for refunds.
The following products are generally non-refundable:
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Sale items
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Clearance bikes
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Limited-time promotional products
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Free accessories
Defective promotional or sale products may still qualify for an exchange under the exchange policy.
30-Day Return and Exchange Policy
Unopened products may be returned within 30 days of delivery. Opened products may be returned within 14 days of delivery, provided that the product has not been installed or used and shows no signs of wear, damage, or any other condition that may affect its resale value.
Returns will not be accepted in the following circumstances:
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The delivery was refused without prior authorization.
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The product has been intentionally damaged, modified, or excessively used.
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Accessories, components, or original packaging are missing.
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The return request is submitted after the applicable return period.
Exchange Requests
To request an exchange for the same model, please contact FERX Customer Support:
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Email: service@ferxsport.com
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Phone: 1-888-330-3799
Do not return any product without prior authorization. Once your request has been approved, Customer Support will provide the designated return address and detailed return instructions. The product must be shipped to the designated warehouse specified by Customer Support.
Return Shipping Costs
For returns unrelated to a product quality issue, customers are responsible for all applicable return shipping costs.
Customers may arrange and pay for return shipping using a carrier of their choice. We recommend using a trackable shipping service, as FERX cannot guarantee receipt of returned packages without valid tracking information.
Alternatively, customers may request a prepaid return shipping label from FERX. If a prepaid label is provided, a $200 return shipping fee will be deducted from the final refund amount.
Shipping Damage Claims
Claims involving products damaged during shipping must include photo or video evidence and be submitted within 14 days of delivery.
Promotional or discounted products remain eligible for return unless they were clearly marked as “Final Sale” at the time of purchase. Final Sale restrictions do not apply to confirmed product defects or any consumer rights provided under applicable law.
Summary of Return Fees and Restrictions
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New and unused returns: customer pays the applicable return shipping fee.
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Used returns within 30 days: return shipping fee plus a 20% restocking fee.
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Used products returned after 30 days: not eligible for return or refund.
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Sale items, clearance products, free accessories, and specified promotional products: not eligible for refunds.
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Shipping damage claims: photo or video evidence must be submitted within 14 days.
Need Help?
For questions about returns, refunds, exchanges, or return shipping labels, contact:
The customer support team normally responds within 1–2 business days.
This policy is effective as of September 15, 2026, and may be updated without prior notice.
U.S. Customer Service Hotline: 1-888-330-3799
Customer Service Hours: 9:00 a.m.–6:00 p.m. (U.S. Eastern Time)