Frequently Asked Questions

The Surge X01 & Surge X01 Pro will be sold through official authorized channels, approved dealers, and the official online store. For specific purchasing options, please refer to the brand's official website, contact official customer service, or consult a local authorized dealer.

Where online sales are available, customers may place orders directly through an official channel. In regions served through dealers, we recommend purchasing from a local authorized dealer to ensure appropriate delivery, after-sales, and warranty support.

The final retail price of the Surge X01 & Surge X01 Pro may vary by market, configuration, taxes, shipping costs, and dealer policies. Please refer to the price published by the brand's official website or an authorized dealer.

In-stock orders are typically dispatched as soon as payment is confirmed. The shipping timeline for pre-orders or bulk orders will be based on the order page, sales agreement, or customer service notification. Actual delivery times may be affected by the destination, shipping method, customs clearance, and local delivery conditions.

After an order has shipped, customers will typically receive a tracking number or shipping notification. You may check the status through the order page, the carrier's website, or customer service.

Surge X01 and Surge X01 Pro are electric off-road motorcycles / electric dirt bikes. Both models use a throttle, footpegs, a permanent-magnet synchronous motor, and chain drive, and neither model has a bicycle-style pedal system. They therefore generally do not fall within the category of a conventional electric bicycle.

The Surge X01 & Surge X01 Pro is primarily intended for closed courses, off-road areas, private property, or other riding environments permitted by local law. Whether it may be used on public roads, bicycle lanes, or other public areas depends on applicable local regulations. Requirements may vary by country, state, province, or city.

The Surge X01 and Surge X01 Pro is intended for riders aged 16+ years old. Actual suitability must also consider local regulations, rider height and weight, skill level, and risk awareness. Minors must ride under adult supervision and use appropriate protective equipment.

Both models are designed for closed courses, private property, dirt roads, forest trails, practice areas, and recreational off-road riding. The Surge X01 has 200 mm of ground clearance and a specified climbing capability of 30 degrees; the Surge X01 Pro has 270 mm of ground clearance and a specified climbing capability of 35 degrees. Climbing data is based on a 60 kg rider. Public-road use depends on local law.

The Surge X01 uses a 14-inch front wheel and a 12-inch rear wheel. The Surge X01 Pro uses a 17-inch front wheel and a 14-inch rear wheel.

The Surge X01 uses a 60/100-14 front tire and an 80/100-12 rear tire. The Surge X01 Pro uses a 70/100-17 front tire and a 90/100-14 rear tire.

The Surge X01 uses a 48V battery rated at 26Ah with 18650 cells. The Surge X01 Pro uses a 60V 30Ah battery with 21700 cells.

Both models use permanent-magnet synchronous motors with chain drive. The Surge X01 is rated at 1,500W with 3,000W peak power and 180 N.m of torque. The Surge X01 Pro is rated at 2,000W with 5,500W peak power and 226 N.m of torque.

Both the Surge X01 and Surge X01 Pro use a three-speed FOC vector controller with field-weakening speed enhancement.

For the Surge X01, the specified maximum speeds are 21.75 mph in Mode 1, 27.96 mph in Mode 2, and 37.28 mph in Mode 3. For the Surge X01 Pro, the specified maximum speeds are 24.85 mph, 37.28 mph, and 49.71 mph respectively. Test speeds were measured with a rider approximately 170 cm tall and weighing 65 kg; actual results vary with rider weight, terrain, tire pressure, temperature, and battery state of charge.

The specified test range is 85 km for the Surge X01 and 100 km for the Surge X01 Pro. Range testing was conducted with a rider approximately 170 cm tall and weighing 65 kg. Actual range varies with speed, riding mode, rider weight, terrain, gradient, tire pressure, temperature, and throttle use.

Both models feature three speed settings through an FOC vector controller. The specification also confirms Wheelie Mode and one-button reverse on both the Surge X01 and Surge X01 Pro.

The current specification does not list a dedicated Park (P) mode. It confirms three speed settings, and one-button reverse. Please refer to the final production software and owner's manual for the parking interlock and start-safety procedure.

The Surge X01 and Surge X01 Pro are recommended to use a removable-battery design to facilitate charging, maintenance, transportation, and replacement. Before removing the battery, switch off vehicle power and follow the owner's manual. Do not connect or disconnect the battery while energized or force removal.

The specified charging time is approximately 6.5 hours for the Surge X01 and 7 hours for the Surge X01 Pro when using the official charger. Actual time depends on remaining charge, ambient temperature, battery condition, and charging-protection logic.

Yes. The official chargers support 100-240V AC at 50-60Hz. The Surge X01 charger has a 54.6V 4A output and 2.5A input and uses a US two-prong plug. The Surge X01 Pro charger has a 67.2V 5A output and 5A input and uses a US three-prong plug. Always use the original or officially approved charger.

Charge the vehicle in a dry, well-ventilated area away from flammable materials. If you notice an unusual odor, excessive heat, smoke, abnormal noise, or charger malfunction, stop charging immediately and contact after-sales support. Do not charge in rain, standing water, or direct high heat or sunlight.

For extended storage, keep the battery at a moderate state of charge and avoid leaving it fully charged or deeply discharged for long periods. Store the vehicle and battery in a dry, cool, well-ventilated location, and check the charge level periodically.

Both the Surge X01 and Surge X01 Pro have an IPX5 water-resistance rating. This provides protection against dust and routine water jets or splashes, but it does not make the vehicle suitable for immersion, deep-water riding, or high-pressure washing.

Both models are rated IPX5 and can tolerate routine splashes and light rain. Riding in heavy rain, deep water, prolonged water exposure, or fast-moving water is not recommended. After wet use, inspect and dry the brakes, chain, electrical connectors, and battery area.

The IPX5 rating is not an immersion rating. Brief passage through a shallow puddle may be possible, but do not submerge the battery, motor, controller, or electrical connectors. Water depth and exposure time must be strictly limited.

Do not use a high-pressure washer directly on the battery, motor, controller, instrument cluster, switches, charging port, wiring connectors, bearings, or suspension seals. High-pressure water can penetrate electrical connectors or seals and cause water ingress, corrosion, or malfunction. Use low-pressure water and a damp cloth instead.

The Surge X01 & Surge X01 Pro will be covered by a limited warranty. The warranty period, coverage, and exclusions are governed by the warranty policy, sales agreement, or official warranty documentation applicable in the purchase market.

The following may generally be excluded from warranty coverage: unauthorized modifications or repairs, non-original parts, collisions or accidents, water ingress or immersion, overloading, competition use, improper charging, user-caused damage, and normal wear of consumable parts. Refer to the official warranty policy for details.

Please contact the authorized dealer from which you purchased the vehicle or official customer service as your first point of contact. Provide the order details, vehicle serial number, a description of the issue, and supporting photos or videos to help the service team assess the problem efficiently.

We recommend purchasing through an officially recognized channel. Vehicles purchased through unauthorized channels, private resale, or unknown sources may not be eligible for full official warranty or after-sales support.

Return and exchange policies vary by market, sales channel, and local law. Review the applicable official policy or consult the dealer before purchase. Vehicles that have been ridden, modified, cosmetically damaged, or otherwise made unsuitable for resale may not be eligible for a direct return or exchange.

Purchase original parts, including brake pads, tires, chains, sprockets, footpegs, body panels, batteries, and chargers, through the official online store, authorized dealers, or official after-sales channels.

Yes. Both models use a carbon-steel frame, chain drive, hydraulic disc brakes, front and rear suspension, and lithium battery systems. Regularly inspect the chain and sprockets, brakes, tires, bearings, suspension, frame fasteners, battery connectors, wiring, and controller cooling.

Before each ride, inspect tire pressure, brake feel, chain tension, handlebar and wheel security, battery lock engagement, throttle return, brake-cutoff function, and other safety-protection functions.

Yes. Keep the chain properly tensioned and lubricated. After off-road riding, clean away dirt and apply chain lubricant. An excessively loose chain may derail, while an overly tight chain can accelerate wear or restrict suspension movement.

Both models use front and rear hydraulic disc brakes. Inspect pad thickness, disc wear, hoses, braking feel, and leakage regularly.

For the Surge X01, the front suspension has 140 mm travel, and the rear shock has 40 mm travel. For the Surge X01 Pro, the front suspension has 170 mm travel, and the rear shock has 50 mm travel. Inspect both ends regularly for leakage, looseness, abnormal noise, or irregular rebound.

Wear a full-face or off-road helmet, goggles, gloves, riding boots, knee and elbow protection, chest protection, and long sleeves and trousers. High-speed riding, jumping, stunts, or off-road riding is not recommended without appropriate protective equipment.

Both models are intended for one rider only; carrying a passenger is not recommended. The specified maximum load is 240lbs for the Surge X01 and 260lbs for the Surge X01 Pro. Exceeding these limits can increase braking distance, reduce stability, and damage the vehicle.

Do not modify the battery, controller, motor, speed limiter, wiring, brakes, or frame structure without authorization. Unauthorized modifications may create safety risks and may affect warranty coverage.

This is not recommended. Replacing the electronic-control, battery, or motor system with non-approved components may cause overheating, short circuits, loss of control, abnormal range, or battery-safety risks. Any upgrade involving the vehicle's core electrical systems should be performed by the manufacturer or an authorized technician.

Minors must comply with local regulations, and a guardian must assess the rider's height, weight, strength, experience, and risk awareness. Use is recommended only in a closed area, in a low-speed mode, and under adult supervision.

The Surge X01 and Surge X01 Pro may be used for light off-road riding and skill practice, but aggressive jumps, wheelies, crashes, collisions, and competition use increase vehicle wear and safety risks. Practice progressively in a controlled area and wear complete protective equipment.

The Surge X01 measures approximately 1,560 x 700 x 950 mm and has a net weight of 57.8 kg. The Surge X01 Pro measures approximately 1,670 x 700 x 1,050 mm and has a net weight of 65.7 kg. Whether either model fits in a car trunk depends on the cargo opening and available space; measure the vehicle and trunk before transport and secure the vehicle properly.

The battery weighs approximately 7.0 kg for the Surge X01 and 9.2 kg for the Surge X01 Pro. For long-distance or commercial transport, follow local regulations and the carrier's lithium-battery requirements. Switch off vehicle power and secure the battery and vehicle against movement or impact.

Low temperatures reduce battery discharge capability and riding range. Before winter riding, confirm that the battery is sufficiently charged and avoid high-load riding at a low state of charge. Do not charge the battery directly in extremely low temperatures.

Before extended storage, clean the vehicle, lubricate the chain as appropriate, and check tire pressure. Store the vehicle in a dry, well-ventilated area. The battery should preferably be stored separately and checked periodically to avoid deep discharge.

The specifications may be adjusted based on testing, regulations, supply-chain conditions, and production validation, refer to the final production owner's manual, nameplate, official website specifications, or sales agreement for the vehicle's top speed, range, water-resistance rating, weight, equipment, and software functions.

Before the first ride, read the owner's manual in full. Confirm the correct model specifications, charging procedure, three speed settings, Wheelie Mode, one-button reverse, brakes, throttle, battery handling, and emergency power-off procedure. Begin at low speed in an open, flat area and proceed to off-road use only after confirming normal operation.