At FERX, customer satisfaction is a top priority. Orders are processed and shipped as quickly as possible through trusted local carriers. Applicable sales tax, if any, will be calculated and displayed at checkout.
Purchasers must be at least 18 years old. Minimum rider-age requirements vary by model. Riders under 18 must meet the requirements stated on the relevant product page and ride under direct adult supervision.
Shipping Destinations & Fees
We currently deliver to residential and commercial addresses throughout the United States*. For deliveries to other countries, please contact us to confirm availability and shipping costs.
|
Item |
Shipping Fee |
|
Electric Dirt Bikes |
Free Shipping |
|
Accessories |
Free Shipping |
Shipping Origin
Orders are shipped from our local warehouse in the United States.
Processing & Delivery Times
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In-stock orders are usually shipped within 1–3 business days, unless otherwise stated on the product page.
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Delivery generally takes 2–8 business days after shipment.
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For pre-orders, please refer to the estimated shipping date displayed on the applicable product page.
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Once your order ships, you will receive a confirmation email containing tracking information.
Business days are Monday through Friday, excluding weekends and public holidays. Operating time zone: U.S. Pacific Time, GMT-7.
Order and Address Changes
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Address changes requested before shipment: Free
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Cancellation after shipment, refusal of delivery, or return to sender due to customer-related reasons: $200
Order Tracking
Customers with a registered account can track their order and shipping status through their account page. Guest customers can track their shipment using the order number.
For shipping assistance, please contact us at service@ferxsport.com or call 1-888-330-3799. We aim to respond within 1–2 business days.
Accessories and promotional gifts may be shipped separately from the main order.
Important Information
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Delivery may be delayed by customs clearance, public holidays, unexpected courier issues, or other circumstances beyond our control.
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Manufacturers and carriers may operate on reduced schedules during holidays. Shipping will resume after the holiday period.
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Tracking information may take several days to appear or update in the carrier’s system.
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All delivery estimates are approximate and provided for reference only.
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In the event of loss or damage during transit, FERX will assist customers in investigating the issue, filing a claim with the carrier, and providing an appropriate resolution.
Return Shipping
For returns not related to product quality issues, customers are responsible for the return shipping costs. For confirmed product defects or approved warranty claims, FERX will cover the applicable standard shipping costs. Standard shipping is free for regular orders; any additional or expedited shipping fees are non-refundable.
We recommend using a trackable shipping service when returning an item. Without tracking information, we cannot guarantee that the returned package will be received.